What You Need to Know
This page answers some “What You Need to Know” questions when you are purchasing redwood or other wood products from us.
About Salvage Wood
Salvage wood tends to have ‘defects’ such as small cracks (checking), knots, and curly or burly grain. This character adds to the rustic appeal and value of the wood. If you require a perfect, defect-free piece they are available but not common, please let us know.
What is a “Live Edge”?
A “live” edge is the natural edge of the tree with the bark removed. People often desire this look in rustic design. In many cases a buyer will need a specific size for their project. Unfortunately, nature doesn’t usually create the exact size you need. In these cases our experienced staff can shape and manipulate the wood in almost any way. From custom carved edges to a straight cut modern look, we can do it all.
We offer our products anywhere from unfinished – to fully finished – and anywhere in between. Additionally, we finish our mantels with a wipe-on Danish oil.This is is a matte finish that highlights the color and character of the wood nicely. We suggest occasional maintenance of applying more oil when it appears to look “dry”. Please see our Installation & Care section under our fireplace mantels for more information. If you require a different finish, please let us know. Our larger products, like dining tables and counter tops, are finished by professionals. We build them with a protective finish designed for your specific use and sheen preference.
Sales and Deposits
Due to the one-of-a-kind nature of our products, we consider all sales final. If, however, you have any problems with your order due to defects in the material beyond the usual “rustic” characteristics, we stand by our product and will strive to make you happy. We make it our main goal to satisfy you and provide you with a product that you will enjoy for years to come. We rely on word of mouth advertising. Therefore, we believe that your satisfaction has a direct affect on our future.
We require a 50% deposit to hold any material for more than 24 hours. We do not refund deposits unless discussed otherwise due to your unique situation.
Additional packing fees apply for larger orders. We will determine the fee based on the size of your particular order.
Orders Damaged in Transit
You must inspect your order upon arrival and report any damage noted to the carrier prior to signing for the shipment. In the unlikely event that your order is damaged in transit and is properly documented with the carrier, we either repair or replace your order in a timely manner. We assess each occurrence on a case by case basis. Redwood Burl, Inc will not be responsible for damaged orders that you do not properly document and promptly report.
Humidity Levels and Wood Products
Do you know the humidity levels in your home? It might surprise you to learn that it is extremely important. Not only for your health, but for all the wood products in your home. We recommend that you maintain you home humidity level between 35-45%. We cannot be held responsible for any damage to our material that is caused by improper climate conditions. For more information please follow this link to a helpful article http://housewares.about.com/od/humidifiersdehumidifiers/qt/humiditylevels.htm